Not valued - Shop Manager Oxfam Employee Review

2.0
Jan 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Work with fabulous volunteers, very varied job, no two days are the same, ability to be creative.

Cons

Very high pressure, huge expectations, significant unpaid overtime required to meet minimum standards, requirement to use own tech, constant change without considering impact, inability to take annual leave without consequences to self and shop, inadequate systems, inadequate communication from above, SLT in complete disarray with no accountability at senior levels, shop and lower graded staff are not valued and seen as expendable, the board of trustees are not visible and appear to be ineffective and don't seem to understand their responsibilities.

Explore other reviews about Oxfam

5.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great people and culture in the space.

Cons

Not as many people in the office.

2.0
Jan 24, 2026
Recommend
CEO approval
Business Outlook

Pros

working with people who really care about the work and the mission; mostly remote work

Cons

Oxfam America's senior leadership team has presided over three consecutive years of layoffs with little evidence of accountability or learning at the executive level. Despite repeated rhetoric about fairness and equity, leadership decisions consistently undermine those stated values. New initiatives are rolled out frequently, only to be quietly dropped, creating instability, confusion, and deep skepticism among staff. Directors are routinely excluded from key strategic discussions, yet are expected to deliver decisions to their teams with no meaningful context, rationale, or ability to answer questions. The CEO appears insulated from the day to day realities of the organization, reinforcing a growing disconnect between leadership and staff. As a result, employees are chronically overworked, morale continues to erode, and trust in senior leadership has been significantly damaged by unmet commitments and constantly shifting priorities.

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