Pros
- Best people I've ever worked with - everyone is incredibly smart, ambitious and high character. I'm lucky to be able to call many of my co-workers close friends. - Massive opportunity in front of us: residential real estate is a $25 trillion (yes, with a T) asset class and the customer experience is largely unchanged in decades. No other company out there has the ambitions, capabilities and access to capital needed to redefine such a large, complex and historically change-resistant industry. - Strong customer-centric values from leadership on down. You can't build a valuable consumer brand without a maniac focus on delivering a great customer experience every day and these values are built into our DNA. - Really interesting problems to work on. It's never easy, but every day we get to work on some of the most interesting problems out there.
Cons
Redefining the real estate industry isn't easy work. Our business is incredibly complex and requires operational excellence across a wide range of surface areas: - customer experience (both via software and real-world touch points) - home pricing algorithms - risk management - real estate operations (keeping hundreds - soon thousands - of homes across the country clean, secure, accessible and it great condition isn't easy) - finance (capital markets, fp&a, accounting) - bizdev / partnerships Unlike many companies that can focus on doing one or two things well each quarter, we need to consistently execute and a high level of excellence across all of these functional units every day. It can be tiring sometimes.