Good Product, Bad Leadership and Culture - Service Manager OTIS Employee Review

2.0
Jan 19, 2024
Recommend
CEO approval
Business Outlook

Pros

Good Benefits, company vehicle, salary, great elevator product.

Cons

Culture is terrible and toxic. Constant movement among management. No dedication to customers or relationship building. Money drives bad decision making and poor customer service. Middle management sole purpose is to micromanage spreadsheets and is overpopulated with people disconnected from customers and reality. Lowest level employees are treated as numbers and scapegoats. Bad business ethics - Management openly under-resources contracts and hopes customers don't notice. Ignores code requirements regarding maintenance. If you know the right answer, forget it, they will tell you to do something different. Working here will be extremely frustrating. Cost cutting is not growth.

Explore other reviews about OTIS

5.0
May 12, 2026
Recommend
CEO approval
Business Outlook

Pros

Real team work oriented. Feels very much being part of the company

Cons

Needs juggling multiple jobs! A lot of travel involved. But great learning opportunities follow these.

3.0
May 30, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance, minimal challenges, good benefits

Cons

Less growth and learning opportunities

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