Underpaid, Understaffed, DE&I Inept, Back to Office Nonsense - Anonymous employee NiCE Employee Review

2.0
Apr 28, 2023
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The only saving grace for NICE was the people I worked directly with. If I didn't have them, I'd have left LONG before I did. Health, 401k, and PTO benefits are adequate but nothing to write home about.

Cons

The only way to get a promotion/new job is for one to become vacant and even then, they likely won't fill the role and will just pass the work on to existing employees. Understaffing is a common occurrence and seemingly a tool to keep costs down and their numbers looking pristine. There is very little upward mobility potential. The average employee is grossly underpaid for the work they do which is why the turnover is so high. Although, their internal numbers will never accurately reflect that because they'll classify someone's leaving reason due to salary as "Mutual Agreement" or "Other Opportunity" instead so their QBR numbers look better. It seemingly takes an act of God for any title corrections, pay increases, or other administrative action to be taken. But if a high enough level employee threatens to quit they'll magically come up with the money to bump their salary and change their title. While they can't do more than 3% salary increases (if you're a top performer), they can find the funds to do extravagant parties (only in their Hoboken or Israel locations, of course), send gifts to employees around the world, and do contests with wild prizes like sending entire families to Disney for a week. Their culture is basically boiled down to "do more with less" and "do what I ask, and don't ask questions about it". Communication is awful across the board. DE&I is a joke. Their only focus is on improving numbers related to women, and even that feels like a marketing ploy to fill in their LinkedIn postings. In my opinion, this is largely affected by having Israel native leaders who are not as familiar with the history and culture in the USA and who refuse to take feedback from those who ARE familiar. Attempting to have a global approach in this area is a huge miss. Senior Management is completely out of touch from their employees. Work life balance is all over the place. Many employees put in well above 40 hours a week on a regular basis, but with everyone being salaried they don't have to pay overtime. And after they spent 3 years with everyone working from home (quite successfully), they are demanding employees come back to the office 3 days a week for a hybrid schedule. Where this REALLY doesn't make sense, is that most teams have employees all over the country or even the globe. They'll never be in the same office with each other and will do video calls, so what's the point?

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NiCE Response
3y
Thanks for taking the time to share some of your thoughts. Our employee surveys consistently show that there is great satisfaction with the leadership and communication of our managers. We also have multiple processes in place to review our employees' performance and reward them accordingly. We hire top talent and our "pay for performance" culture ensures that strong performers are duly compensated. We wish you the best of luck with your future career journey.

Explore other reviews about NiCE

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company, Good tech stack, and engaging team

Cons

Pay scale, benefits are weaker compared to other companies of this size

4.0
Feb 25, 2026
Recommend
CEO approval
Business Outlook

Pros

With the new CEO Scott Russel, it seems he is taking on the pay compression that everyone is feeling and trying to make changes. It takes a long time though. They are promising that changes will be coming in March 2026. The worklife balance is great, working in a hybrid work at home/in office environment is great.

Cons

The pay is still lower for the industry standard. In the SDR side bizops makes a laudry list for the SDR's to not get paid on opportunities. They give 3 months for the AE's to change something up in salesforce on the opportunity and if they do, it often stops the SDR's from getting paid. They also jump over dollars to save pennies with their Top Parent Account rule and if any account get an opportunity on it and its owned by a large top parent account, the SDR cannot talk to any of the other companies under the Top Parent Account for 90 days. Sure it stops the SDR from fraud, but it also stops SDR's from selling. NiCE loses out on so much more money trying to stop the SDR's from scamming the system rather than just saying if you make an opp on an Account you can't have any other opps on that one account for 90 days, not all the accounts under the top parent account. It makes absolutely no sense.

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NiCE Response
2mo
Thank you for your review. At NiCE, we pride ourselves on our market leading products, which enable our salespeople to easily engage customers – both new and existing – and sell! We are also proud of our sales support setup, which provides extensive sales enablement training and guidance to our team members, helping them to succeed, and ensuring that many of our salespeople are extremely well compensated. Recent updates to our performance and rewards framework further strengthen professional development and total rewards, including equity for the top 20% of employees globally. Wishing you continued success in your career journey with NiCE!
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