Pros
1) NICE gives some amazing gifts twice a Year so that there employee can promote this on social media.
Cons
1) FLS Team is one of the worst team to work. The management is running this like a call centre. You will be working, Handling products for more than 100+ customers and you work will evaluated on CSAT given by the customer. 2) there is no work life balance due rotating shift. 3) There are some boot licking employee or leads who have made there position and they will not do any work. 4) Non -Technical managers coming from BPO background who dont know anything and sets the process which are getting ammended everyday. 5) customer is king even you are right at your place. You are just to make customer happy. 6) any one joins this team tends to leave this in few months. 7) you will have to login to incontact (A tool use to receive phone call) and you will monitored how much time you are logged in. 8) HR is useless. 9) Hike is in range of 7%. 10) You will be interviewed on Linus sql aws cloud and all the products are on outdated Windows platform. 11) For each case you will have to go and take webex with customer and work. It so hectic to work on webex. 12) the product and its technology are of no use out side NICE. no one knows what it does because only BPOs use this kind of technology.
