Same as it ever was - Support Engineer NiCE Employee Review

4.0
Nov 11, 2019
Recommend
CEO approval
Business Outlook

Pros

Flexible work hours, consistent raises and bonuses. Relatively good work/life balance depending on the group and management team you have. The pay and benefits range from decent to competitive. It will depend on not only where you are in the company, but physically located as to how decent and competitive.

Cons

If you let them, they will work you to the bone. The experience someone has at this company will come down entirely to what group they are in and where they are located. Some teams are worse than others, so there are huge differences in company culture and nothing is consistent. Others have mentioned that there is an unspoken rule that you will be expected to work after hours and during vacation days. This is somewhat true to an extent, and is worse on some teams than others. My team will respect those boundaries if you make it clear that you will be unavailable and unreachable, but they don't see any problem with calling and asking a question. I have seen other teams interrupt someones vacation multiple times because they don't know how to manage customer expectations or resources. That leads to another big down side. Management does not know how to manage customer expectations or the customers. Every slight whim and complaint is indulged to the detriment of the employees who have to scramble to make things work. New products are sometimes rolled out with the training and support being an afterthought, so the training that is delivered is half assed with the expectation that you are now an expert and these 15 hour webinars that were recorded 3 years ago should be good enough to bridge any gaps.

Explore other reviews about NiCE

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Position in the market forces the company to evaluate emerging technologies early and often. This creates a great opportunity to build expertise in revolutionary technologies. Unlike many large corporations, NiCE offers an opportunity to learn and participate in areas outside of your immediate job description.

Cons

Diversity of long tenured employees dating back to time as startup and recent employees joining from large enterprises can lead to differences in opinion on internal process transformation. This is manageable, but requires internal selling.

5.0
Jun 23, 2026
Recommend
CEO approval
Business Outlook

Pros

1. Strong culture of collaboration across departments, making it easy to partner with Product, Sales, Customer Success, and Executive Leadership. 2. Significant opportunities for professional growth and ownership, with leaders empowered to drive strategy and make meaningful business impact. 3. Smart, talented colleagues who are passionate about the company's mission and consistently raise the bar on execution and innovation. 4. Fast-paced environment that encourages learning, creativity, and continuous improvement, particularly for marketing professionals looking to expand their skill set. 5. Competitive compensation and benefits, combined with flexibility and a supportive work environment that promotes work-life balance.

Cons

Some older processes that are in the process of being modernized.

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