Pros
Support is there. I had biweekly meetings with my CCS and it was very helpful to have that support and opportunity to review my caseload. There is also a lot of opportunities to engage with co-workers when you are in the office and learn from each other. Lots of training. There is so much training and it was all really helpful in making me feel confident in my role. Flexibility and control of your schedule (kind of). If you need to work from home you can. You set your schedule, but that is above all based on your clients, not you. Not stuck at a desk. This is both a pro and a con, but I enjoyed walking a lot and not staring at the same 4 walls every day. Fulfilling work.
Cons
Scattered clients make for inefficient use of time. By having CC's serve clients in 4 boroughs as opposed to 1-2 makes for half of the day spent commuting. This means the MTA ends up being your office where you are expected to complete detailed documentation. Most CCs and CCNs I spoke to admitted they take work home with them past 5 PM. Vacation doesn't feel like a vacation. This is because your monthly quotas do not change because you have one less week of work that month. PAY! The pay is not proportional to the work that is expected of CCs and CCN's. Your paycheck says very clearly, you are not valued by society.