Shop floor staff is talk about each other and management behind the back and management is doing the same, backstabbing and complaining to the head office. Head office is just a joke, bunch of young girls acting important and experienced when in fact they don't know what they are doing. Looks like the most important for them is to prove how great and important they are. Lack of experience, understanding and professionalism, the smallest thing seems difficult to do. Seems to me that a gossip and complaints are the most important but not insight and understanding. Just a deplorable joke! Jewellery is at good discount but quality is so low, dishonest information are being past to a customers and "vermeil" as they call it is just a plaiting that comes off quicker then you think. Not worth a penny! Massive turn over of staff say a lot about the company, and they call themselves a luxury brand, I don't think think they even know what that means!