Took a bad turn and went downhill after TB acquisition - Senior Director Medallia Employee Review

1.0
Aug 13, 2024
Recommend
CEO approval
Business Outlook

Pros

The previous generation of leaders genuinely cared for their people and tried to do the right thing for customers.

Cons

I was a long time employee that was let go during a layoff. I felt betrayed after spending over a decade at the company. The company took a sharp turn for the worse after the acquisition by Thoma Bravo. No real product strategy other than “streamline” offerings and hand waving on AI. Without growth, most of the focus was on cost cutting. Mid managers were mostly paper pushers without much of a spine against upper management.

Explore other reviews about Medallia

5.0
May 13, 2025
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Solid WLB Clear vision and expectations Emphasis on goals and improvement

Cons

3rd leadership team in 3 years Cuts to areas that matter No incentives to contribute above and beyond

1
1.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Nothing much to say here. Management is messed up. All tech initiatives are showcase only. There are genuinely smart people, but they are managed by worse management you can imagine.

Cons

- many bad CEOs, many bad managers. - the whole company is slow. - no one know what the company’s mission statement is. - PE firms have no idea what they are doing.

1
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