So bad, Do not work here - Senior Analyst Medallia Employee Review

2.0
Sep 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Work from home is the only pro right now

Cons

Executives and upper management clearly do not care about their employees anymore. It’s all about billing your time, make money, hit your utilization. Too much focus on being billable to the client. This is the worst environment I have ever worked in. They say they have an open PTO policy, but there’s a catch! If you’re billable, then you have to “make up” your billable time to make utilization. So essentially, there’s zero PTO.

Explore other reviews about Medallia

5.0
Jun 24, 2025
Recommend
CEO approval
Business Outlook

Pros

supportive team and great environment for growth

Cons

no cons from my time at Medallia

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

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