This experience was so disappointing - I was a part of one of their many acquisitions and was hopeful for being integrated into the Medallia ecosystem. The red flags started pretty early on, when I was given a few intranet articles to read and learn about Medallia, and then thrown in with clients shortly after. There was virtually no onboarding, and as someone who is expected to be an expert resource for clients, this was highly concerning. This company doesn't value client success in any capacity and tries to turn every role into an assistant to the sales org. They don't care at all about client happiness or the client experience - It's all about net new $, which is so strange, since clients are churning at an alarming rate. Sometimes it felt like the twilight zone because leaders didn't pay attention to churn at ALL. I've never been a part of an org like this. Working with other teams was incredibly painful - It felt like so many colleagues were robots and didn't care at all about getting to know the people they worked alongside. There were zero events in my almost 2 years there to get to know colleagues outside of business meetings. It was really demorsalizing and led to quicker burnout. Whenever I managed to meet someone that actually asked me a question about myself, I would keep in contact to try and stay sane. There is no mission, it felt like we were working towards nothing besides hitting $X in revenue, which was not motivating to anyone besides the chosen ones who were financially compensated on that goal. The only reason I gave Medallia 2-stars is because I felt I was fairly compensated in terms of base + commission, despite being given no equity once Thoma Bravo acquired us, which felt like a slap in the face.
