Good people, strong mission, growing pains and pockets of leadership challenges - Anonymous employee Medallia Employee Review

4.0
Oct 19, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

The people! Folks are friendly, smart and a lot of fun - I also think that as we're growing, we're hiring even brighter people and the culture interview helps weed out jerks most of the time.

Cons

The way it's run needs to mature fast (think it's headed in the right direction). There still seems to be a lot of gray everywhere, i.e. career trajectories, why certain people get promoted (especially in leadership), what some teams do (it feels like the teams that bear the brunt of the work / stress don't actually get recognized and compensated for taking that on), organizational structure is messy and makes everyone's life much more stressful that it needs to be.

Explore other reviews about Medallia

5.0
Jan 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Flexible time off, inclusive culture, autonomy in role, great pay and benefits

Cons

Not a lot of opportunity for growth on a small consulting team. Time sheet process was atrocious but perhaps it’s improved since I left.

4.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Fully remote, experienced teams that offer learning potential

Cons

KPIs are determined by billable hours which you may not have control over directly

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