Poor and old management - Desktop Support Mayer Brown Employee Review

2.0
Nov 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Flexible working, the management doesn't really care whether you are working or not as long as there is no outages or user complaints.

Cons

Poor company management (e.g. not allow staff WFH at the beginning of COVID-19 until there is press reporting on media, mandatory staffs vaccination, deduct staff base salary during COVID-19 period). The company treats support staffs as expendables but treats lawyers as distinguished guests. The IT management is coming from business background, has poor knowledge on information technology. The management has no idea on how to run an IT department but only working as a "Helpdesk manager" like role all the time (e.g. collect users feedback, remote to user desktop). The management will always stand on users/clients' side and against company's IT policies/ security policies. He is not supporting his own staffs but against them. The management will force you to do irrelevant tasks which has no direct relationship to your role (e.g. ask a desktop support to do a business analyst role).

Explore other reviews about Mayer Brown

5.0
Oct 5, 2025
Recommend
CEO approval
Business Outlook

Pros

very good Team and people

Cons

a lot Of work (just to full this space)

1.0
May 28, 2026
Recommend
CEO approval
Business Outlook

Pros

Beautiful office space and decent perks. Provides solid industry exposure and can be a useful stepping stone early in your career to gain experience before moving to a more sustainable work environment. The benefits are good too. Parental leave options (18-weeks) which is rare nowadays.

Cons

Extremely poor work-life balance and a culture that often prioritizes billable output over employee wellbeing. Leadership and management can feel disconnected from the realities of staff workloads and operational challenges. Systems and internal processes are noticeably outdated, creating unnecessary inefficiencies and compliance concerns. Training is inconsistent, and support varies significantly by team. There is also a very noticeable hierarchy between attorneys and support staff, with accountability standards that do not always feel equitable. Many paralegals and support employees are expected to absorb unreasonable workloads with limited recognition or institutional support, contributing to high burnout and turnover. It is frustrating to see a firm generate significant revenue while continuing to rely on outdated systems and understaffed support structures instead of investing meaningfully in operational infrastructure and employee retention. Many of the day-to-day challenges staff face feel preventable with better resource allocation and modernization.

See reviews by: Helpful|Rating|Date|All