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Marriott Vacations Worldwide

Is this your company?

Such a friendly and accepting enviroment. Everyone is wonderful here! - Guest Service Representative Marriott Vacations Worldwide Employee Review

5.0
Apr 27, 2013
Recommend
CEO approval
Business Outlook

Pros

People who are timeshare owners do know what to expect and it's easy to please since they are educated in the timeshare programs unlike the day to day transient. Ability to transfer comes in a short time and benefits start in a shorter time! Since there are timeshare maintence fees, work hours do not come short and always available since payroll doesn't depend on occupancy.

Cons

Days off are based on other's schedules and requests off. Some guests are used to the way a full service hotel works and it's hard for guests to understand why certain things are not done. Being a vacation club, guests believe the vacation club still operates the same as a main Marriott brand. The front desk system is still backdated from 1987. There is no GUI system like Hilton or Disney so everything is command line. Very annoying. The reservation system is aggravating as it's a command line system with information feels that it's encoded on the screen

Explore other reviews about Marriott Vacations Worldwide

5.0
May 3, 2026
Recommend
CEO approval
Business Outlook

Pros

All of it growth potential and the ability to provide for my family based on what I do for the company

Cons

Pressure is a privilege. !

2.0
May 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Bebefits like medical were good.

Cons

During my employment as a Quality Assurance employee, I experienced clear unequal treatment compared to colleagues in the same position. Westbound QA employees were not required to clock in and out for lunch, while Eastbound QA employees like myself were required to do so — despite holding identical job classifications. As an hourly employee, this meant I was regularly working unpaid time during mandatory "break" periods. This was not a minor oversight — it was a policy applied unequally between teams. When I raised this concern directly to my manager, instead of acknowledging the legitimate issue, my manager responded by threatening to file an internal HR complaint against me — claiming I had raised my voice in a customer area. I did not raise my voice. Rather than addressing the problem, my manager used this as an opportunity to discourage me from speaking up further. This entire conversation was recorded with my manager's full knowledge and consent. Additionally, a senior manager in my department consistently declined notarization requests from the sales team, redirecting all notary work to me despite being equally qualified. When I was finally given authorization by the Director to take my 30-minute break, I returned to find 7 notarization documents piled on my desk — the senior manager had declined to handle them during my authorized absence.

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