Pros
Free drinks. Decent pay for Orlando. Breakfast every other Tuesday. Hotel discounts. First day of training was really inviting and almost did a good job at fooling me.
Cons
Too many emotions in one place. Trainers and management ask for feedback on how training is going and then take EVERYTHING personal. The trainers get mad and go tell management. Then the director comes in to try to intimidate everyone. However, she is not intimidating in the least. They are all a bunch of phony, two faced, pretend to like you but talk nasty behind your back like we are in high school. You self teach yourself in training. Sit at a computer for 8 hours reading modules, completely an outdated workbook and taking tests. If you ask for extra help, it will be a problem and held against you. After a month of training (training is 6-8 weeks) NOBODY knew anything or felt comfortable taking calls. The back up trainers ALL talked badly about the lead trainer (Kevin) and doubted his ability to train effectively. But then they would go back and tell him things to make him believe the class felt that way. This place is a JOKE. Don't let the $13.50 excite you. Believe me, it's not worth it. I found a higher paying job and quit the Marriott Drama Club.