The managers (senior + middle) only manage...meaning they don't provide leadership. Bullying, gossip, and a less than professional culture prevail. When things go awry blame is sometimes placed on subordinates rather than the person in charge. Managers should bear responsibility if they accept the authority. Perhaps it is due to a tough economic climate and the pressures that places upon the higher ups, but it is well known within the company that management does not deliver on promises. Floor associates work 7 days a week...but the front office is empty every Saturday and Sunday. What message does that send? How is that leadership?