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      Lumen

      Engaged Employer

      Lumen reviews

      Very good company - Customer Success Manager Lumen Employee Review

      5.0
      Jul 9, 2025
      Customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Teammates are so helpful. Always can give out helping hands.

      Cons

      Complicated and long process. some changes are not productive to the team.

      avatar
      Lumen Response
      11mo
      Thank you for taking the time to share a review. We're happy to hear that your experience at Lumen has been positive, and you find your colleagues to be supportive and friendly. Lumen is committed to creating a supportive culture that prioritizes empowerment of our team members. We also appreciate your feedback. We're always looking to improve, so input like yours is always needed. Thank you again for the review and all the hard work you do with us!

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      11h
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      11h
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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