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      Lumen

      Engaged Employer

      Lumen reviews

      Good front line employees. Weak and ineffective senior management - Account Director Lumen Employee Review

      1.0
      Feb 6, 2025
      Account director
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive salary and good benefits.

      Cons

      Lack of integration of networks despite managements unfulfilled commitments to integrate them. Complicated internal systems lead to employee frustration and poor customer experience. Hiring practices need review to ensure employees receive what they were committed to. Poor morale due to constant layoffs and bad customer service (not related to employees).

      avatar
      Lumen Response
      1y
      Thank you for sharing your feedback with us. Unfortunately, at times, restructuring, reorganizations, or realignment to business realities is needed to drive our continued transformation and company growth. These decisions are difficult and not something we take lightly. Lumen understands the impacts these events have on our employees and provides support and guidance through the challenging transitions.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

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