Trying to change, just can' get there. - Jira Cloud Administrator Lumen Employee Review

2.0
Apr 24, 2024
Recommend
CEO approval
Business Outlook

Pros

At this company, you’ll collaborate with an exceptional group of colleagues and supportive lower-level managers. The benefits package is outstanding, and the best part? You can work remotely from anywhere!

Cons

Upper level management/execs are not sure what to do with this company. Lumen has been trying to change to become profitable for more years then I can remember and always revert back to layoffs to improve the bottom line, layoffs are 2+ times a year every year with lots of mini layoffs throughout, this creates a bad culture when everyone is worried constantly that they will be laid off. Also due to layoffs you find that most people you work with have multiple roles, it's like they are doing 2-3 full time jobs, this leads to everyone being overwhelmed. Lumen, a company grappling with its direction, has witnessed a recurring cycle of profitability struggles. Over the years, they’ve attempted various strategies to turn the tide, but layoffs have consistently been their go-to solution for bolstering the bottom line. These layoffs occur multiple times a year, creating an unsettling atmosphere where employees live in perpetual fear of losing their jobs. Consequently, the workforce shoulders multiple responsibilities, often juggling the equivalent of 2-3 full-time roles, leading to widespread overwhelm and strain. The situation at Lumen reflects a challenging balance between financial stability and employee well-being.

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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