Good pay but it’s a corporation - Enhanced Premise Technician Lumen Employee Review

3.0
Mar 12, 2024
Recommend
CEO approval
Business Outlook

Pros

Get to work alone occasionally with people Get to work outside pro/con Local management is fantastic and get along great with there tech's usually because they have tech expertise so they understand our issues It’s a union at the tech level so benefits are great and pay is way above average Ticket based system so easy to route your day in the morning

Cons

Corporation has no care for the bottom people. Has a metric system that you can be let go according to there metrics Upper management Will force lower management to breath down your neck and if you have a issue that goes to upper management be happy we have a union Will gps your vehicles constantly and they have your idle time and get judged based off of it doesn’t matter whether they give you work or not

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
14h
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
14h
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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