Don't do it and thank yourself later - Sales Lumen Employee Review

1.0
Jan 13, 2024
Recommend
CEO approval
Business Outlook

Pros

CEO is smart but not without flaws

Cons

The red flags started as soon as I got here with my senior leaders jumping ship almost immediately after I started. There's a reason why there are so many openings and it's not because Lumen is growing. From terribly poor training to extremely outdated systems, Lumen is not where you'll grow your career or learn new things. They also hired several people who seemed super excited for their first step into telecom sales, and within months, I've seen their excitement turn into dismay and exits from the company. There's also talk of PIP'ing them out of the business which is absolute garbage when the fault lies with leadership for giving them no foundational training and not setting their organization up for success BEFORE they hired people. As a telecom veteran, this is an absolute trash move.

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Lumen Response
2y
Thank you for leaving a review. We are disappointed to see your overall experience has not been positive. As a current employee, if you would like to discuss specific concerns, please contact us at CTLHRActionTeam@lumen.com.

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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