Pros
Very comprehensive benefits. Benefit costs haven't increased for years. Work from home, entirely remote. Good vision for the company's future role. Very smart people willing to share their experience at any time.
Cons
The company does not provide cost-of-living increases. They consider each employee individually, paying only what they deem necessary to retain. Droves of critical people have left for greener pastures with more departing every week. Because very little is documented, their critical knowledge is lost forever. Those left behind not only have to pick up their workload, but also learn their application or duties from scratch. If you are used to recognition for excelling at your previous employers, know that you will get little here beyond lib service - not even a plaque. Because the employee count is shrinking there is little to no hope for advancement. There are no newly created positions, and most empty positions are left unfilled. The bonus structure, a significant component of your compensation, is based on an obscure, vaguely defined 3x3 matrix that allows managers to justify whatever they'd like, without having to consider metrics. Amazingly, most employees end up in the center, average cell. Indeed, Lumen announced they were no longer using the grid, only to re-introduce it without comment. If you excel, you may receive 110% of your bonus. A few unicorns will receive 150% of their bonus, but that's the limit. Budgets are limited as the company is focused on growth and shareholders' value above all else. The infrastructure is aging and failing without replacements. There is no organized training outside of mandatory non-technical internal courses. New hires and contractors can wait weeks for a laptop and are expected to learn the environment, network, and applications on their own.
