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      Lumen

      Engaged Employer

      Lumen reviews

      Hopeless and unoptimistic place to work at - Anonymous employee Lumen Employee Review

      1.0
      Dec 26, 2021
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Work from home is allowed. Good healthcare/FMLA. Good PTO system

      Cons

      No raises in several years or more. No cost of living wages in several years or more. (Which means due to inflation I make way less than I did five years ago, and I feel it) No Christmas bonus in several years. Duties beyond original job description keep getting added with no pay increase to reflect that. No way to move up in my department, Lumen is all about downsizing to maximize profit. Management expects your work knowledge to be the breadth of an ocean with the depth of a puddle.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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