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      Lumen

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      Lumen reviews

      Such a tradgedy as what this company has become. There is not much left of this once great company!! - Field Sales Lumen Employee Review

      1.0
      Nov 22, 2013
      Field sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      I worked there for 10 years, pay was great! Flexibility for working hours was good.

      Cons

      They became too big and didnt care about the core of the company their workers. Upper managment placed moving sales targets on their employees that made it impossible to be successful after the Qwest merger. The company didnt care about tenured employee's that were loyal to the company. This company used to be one of the best companies to work for however things have changed and I would never go back to that company.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1w
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      1.0
      Jul 3, 2026
      Solutions specialist - overlay sales
      Recommend
      CEO approval
      Business Outlook

      Pros

      Medical Benefits are very good. Not a lot of micromanagement unless your leader doesnt understand the resources to pull this info. AI is highly encouraged, not required... which is a nice balance.

      Cons

      Random layoffs every couple months. Kate Johnson doesn't understand the importance of credibility in this space. Q1 customer meetings are majority introduction meetings due to constant account realignment. Leadership pretends to believe they know these are large enterprise accounts, but their actions reflect a transactional sales approach.

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