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      Lumen

      Engaged Employer

      Lumen reviews

      OK for now - Customer Support Lumen Employee Review

      3.0
      Apr 24, 2013
      Customer support
      Recommend
      CEO approval
      Business Outlook

      Pros

      I've worked for USWest/Qwest/CenturyLink for over 10 years. I enjoy my job. Just enough technical challenge and variety. I enjoy helping customers.

      Cons

      It's more about the storm clouds on the horizon. Leadership in Monroe wants to slash pay and benefits. They will try to break our union, either by using contractors or moving our jobs to Monroe.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      5d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      2.0
      Jun 29, 2026
      Margin analyst
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits with remote work

      Cons

      Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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