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      Lumen

      Engaged Employer

      Lumen reviews

      Centurylink went downhill - Shift Supervisor Lumen Employee Review

      3.0
      Apr 26, 2019
      Shift supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Large company with decent benefits. Many offices and divisions so you could move within the company if you found an opening in another group.

      Cons

      Upper management lost track of what was important; which was the customer. Bad decisions were pushed through with no input from the people that actually do the work. We were told how to do our jobs by people who did not know what our jobs were. Too many groups were not on the same page. Process and procedure became out of control and disorganized. This became a reflection on us and not the management that implemented the changes.

      Explore other reviews about Lumen

      5.0
      Nov 23, 2025
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      The people are friendly and helpful, the work is engaging, deadlines are flexible, collaboration is smooth

      Cons

      Moves slow at times, contractors are unreliable, projects can be delayed or outright scrapped after being worked on

      2
      avatar
      Lumen Response
      6mo
      Thank you for leaving a thoughtful review about your time at Lumen. We need feedback like yours to continue to make Lumen a great place to work. It's important to us that our teams are reliable, so we're sorry to hear that you faced some challenges. We're glad to learn that you took advantage of our supportive community and found your work engaging! We wish you all the best as you continue on with your career.
      2.0
      May 13, 2026
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

      Cons

      No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

      avatar
      Lumen Response
      3w
      Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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