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      Lumen

      Engaged Employer

      Lumen reviews

      Customer Service/Sales Rep - Customer Service Representative Lumen Employee Review

      4.0
      Apr 4, 2013
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      -really good pay like $12.50/hour plus commission - commission is really good and can average $1,000 to $2,000 extra pay each month - good benefits: healthcare, paid bereavement, plenty of overtime - cool employee’s and atmosphere at work - can surf the internet with free reign while working - the call center caters a lot to the employee’s for lunch and breakfast from high end rest. - Holiday bonuses are great.

      Cons

      -Sales quota can be challenging to reach on occasion - point system for tardy’s and missed work days - sitting in a chair long hours and cannot get up due to adherence requirements

      Explore other reviews about Lumen

      5.0
      Oct 17, 2025
      Field technician
      Recommend
      CEO approval
      Business Outlook

      Pros

      Excellent work life balance and family friendly

      Cons

      Not enough growth in the field tech position

      avatar
      Lumen Response
      8mo
      Thank you for taking the time to write a review. We're determined to get better every day, so we value your feedback about balance and growth. Lumen's investment in our people is essential to our success, we're so glad to have your feedback on your experience. Thank you again, we're happy to have you on the team.
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      4d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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