Move on unless you're desperate! - Anonymous employee Lumen Employee Review

1.0
Feb 28, 2019
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

WFH was a nice perk. My team was amazing

Cons

Pretty much everything..... first off let me tell you I am NOT a disgruntled ex-employee! Layoffs about every 8 months, you never knew if today was your day. Morale was in the dumps. Everything was a huge secret, some on my team didnt have access to systems to do their jobs, pay scale was a HUGE secret, could not get a copy so we knew where we were. Although it didnt happen to me, management was REQUIRED to give someone on their team a "needs improvement" at review time regardless if deserved or not (this info was given directly to me from mgmt). At CTL you're just a number. Dont expect to have any clue about anything going on (you'll be lucky to have access to systems and enough info to do your job). They bought Level 3 and the leadership of L3 took over (seems odd that CTL takes on all their debt and then allows that leadership to take over - writing on the wall)! The 4000 layoffs in 18 months were all on the CTL side of the house. Unless you're "teachers pet" dont expect opportunities to move regardless of your contributions to the team or company. CTL is a sinking ship, look elsewhere unless you're desperate.

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5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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