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      Lumen

      Engaged Employer

      Lumen reviews

      Lack of consistent leadership and not customer focused - Anonymous employee Lumen Employee Review

      2.0
      Jan 25, 2013
      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      The pay scale is competitive and they try really hard to promote a fun work place, the front line supervisors are generally a fun bunch who due what they can to help you out.

      Cons

      A declining market has turned customer service into pushy up selling or loose your job. If you're a strong closer and don't mind pitching to every call, weather it's a good fit for the customer or not then this is a good job for you and you'll love it. If not don't waste your time.

      Explore other reviews about Lumen

      5.0
      Jun 24, 2026
      Project coordinator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Easy to learn, manageable schedule, supportive management

      Cons

      Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

      avatar
      Lumen Response
      1d
      Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
      4.0
      Jun 24, 2026
      Principal site reliability engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good pay, great benefits, great people to work with, boss is great, etc.

      Cons

      Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

      avatar
      Lumen Response
      1d
      Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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