merger after merger after merger - Network Technician Lumen Employee Review

2.0
Nov 20, 2017
Recommend
CEO approval
Business Outlook

Pros

GPON fiber to the home buildout in many major markets. Good pay.

Cons

Many good craft jobs have been eliminated and contracted out....Lineman, Construction Splicer, Facility Assigner, and I&R technicians. Unable to compete with CATV in many markets because of poor marketing, poor customer service, and unwillingness to maintain our network. Small budget to maintain copper facilities. GPON buildout done by contractors. Company doesn't give new technicians enough training before sending them out on their own. Employees are paying more of their healthcare premiums each year. For children+spouse health coverage next year I will be paying around $440/month out of pocket.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
4d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
4d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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