New broom sweeps back old dust - Rns Lumen Employee Review

1.0
Jul 4, 2016
Recommend
CEO approval
Business Outlook

Pros

Good Salary, benefits, flexible working (well, at one time).

Cons

New MD arrived Richard Warley who did the same role 15 years ago. His plan seems to be sack all the new talent that has been brought into the company and just focus on the people he knew when he was there before. Duh! there is a reason why someone has been in a company for 15 years... I think "stagnant water" would be the best description. Patronising, standing over your desk and public schooling you and walking around the office to check that everyone is in - x-style management of the 1970s and quite befitting of the Eton cricket lawn. On his arrival presentation he showed us a photo of two (obviously gay men) holding hands urging us to "embrace change". I am in a same sex relationship and found my identity being used as some type of business ethics class particularly insulting. Needless to say he charged through the staff getting rid of everyone who was not there 15 years ago. I am still in contact with many employees and they say it is now unbearable and the relationship with clients, staff and the MD being at an all time low. Shame - it had great promise as a UK Operation.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
1mo
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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