Company going in direction not good for employees - Business Intelligence Analyst Lumen Employee Review

2.0
Apr 29, 2016
Recommend
CEO approval
Business Outlook

Pros

Reasonable benefit package. Good vacation. Not too high-stress. Given opportunities to grow and succeed. Lower-level management is generally quite good and good to work with.

Cons

15 years of continually shrinking business. Management steering company towards more and more offshore work. Shrinking benefits. Long-term pay suppression. Limited career opportunities outside Monroe, LA. 15 years of cost cutting (buying our own office supplies, etc) gets old!

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

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Lumen Response
5d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
2.0
Jun 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good benefits with remote work

Cons

Super unstable, coworkers getting laid off with no notice. Outsourcing jobs to India. The remaining employees expected to pick up the extra work.

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