Toxic culture, high turnover - Account Manager Lumen Employee Review

1.0
Feb 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Remote work available for employees

Cons

Toxic micro-managers actively look for any reason to harass. Could be as small as pulling up an email/call and dissecting it word for word. Broken internal processes lead to low customer obsession, poor or no follow through, and incredible lead times on quoting, billing, installation, etc. Leadership just repeats accountability but have yet to see any. Motivation tactics are essentially telling you if your not at quota you will be fired on a weekly basis.

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Lumen Response
3mo
Thank you for sharing your story with us. We appreciate your feedback to help us improve. We're disappointed to hear about your experience. We recognize your challenges with management. We're committed to helping our leaders grow so that we can all succeed together. This will help us more clearly take any necessary action. We're glad you're enjoying our agile working model. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thank you for being part of the Lumen team.

Explore other reviews about Lumen

5.0
Oct 28, 2025
Recommend
CEO approval
Business Outlook

Pros

good env team is good

Cons

nothing there is a con team is good

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Lumen Response
7mo
Thank you for sharing your experience with us. We value your input. We're glad to hear that your team has given you a positive experience! We're happy to have you on board with us, you help us succeed together.
2.0
May 13, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

work life balance, excellent time off so long as manager doesn’t micromanage/track and limit FTO, nice people, leadership has turned the business around.

Cons

No pay raises even with great performance review (5years with zero raise) No career growth/progression - been on a high-performing team for 5 years and not one person on the team has been progressed or promoted during that time. Little opportunity for career advancement and growth New jobs within the company are going to external hires, not much grwoth for current employees

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Lumen Response
2w
Thank you for your transparency about your experience. We want to hear from people like you to learn how we can do better. We are sorry to hear about your experience. Lumen is taking a proactive approach to pay equity and regularly conducts market reviews to ensure Lumen's pay is market competitive, positioning us at the forefront of compensation best practices. Your review will help us take any necessary action. We're glad you value work-life balance, our people, and leadership. Please reach out to us at CTLHRActionTeam@lumen.com if you would like to discuss anything further with your review. Thanks for being part of the team.
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