Experience will vary, depending on your department and manager - ask questions - Anonymous employee Lumen Employee Review

3.0
Apr 16, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I liked my co-workers a lot and there are some very smart people. I learned a lot from them, but rarely were smart people promoted. Outside Monroe, people are mostly looking for other jobs or just putting up with the politics because they are tenured and have great benefits (many have 6 weeks of vacation now and good severance packages after being with the company for 20 years). One Pro is that they brought in a new COO and CMO in March 2016.. the hope is they will makes some changes for the better.

Cons

too many to list (see "advice to management for more info)... antiquated ordering/billing systems make this a dinosaur of a company. It's nearly impossible to launch products, fix problems or measure results accurately. I felt like I was banging my head against the wall. The cost to fix these issues is so exorbitant that all "migration" plans are eventually killed. Don't expect any level of training.

Explore other reviews about Lumen

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Easy to learn, manageable schedule, supportive management

Cons

Changes in systems with many malfunctions, confusing workflows, policies set with little guidance (like figure it out yourself)

avatar
Lumen Response
5d
Thank you for leaving an honest review. Because of feedback like yours, we get better every day. Change can definitely be challenging. We believe in helping everyone to reach their full potential so we can all succeed together. We're glad you value our learning systems, agile working model, and management. Thank you again for your feedback. We're happy to have you on the team!
4.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, great benefits, great people to work with, boss is great, etc.

Cons

Company is undergoing transformation, so it's a bit chaotic. Have to work with old stuff and new stuff at the same time. Hopefully that will change as we transform further.

avatar
Lumen Response
5d
Thank you for sharing your thoughts. We need feedback like yours to continue to make Lumen a great place to work. Transformation can definitely be challenging. We're committed to growth opportunities so we can all succeed together. We're glad you are taking advantage of compensation, benefits, and our people. Thank you for the work you do with us. We're happy to have you on the team.
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