Pros
Most if not all of the client-facing associates work hard to deliver a consistent, quality service to their clients, resulting in a professional environment where one can take pride in one's work, and the work of one's colleagues. Internal resources are many, although it can take some time to first identify them and then figure out how to gain access. It's a suitable environment for mid- to senior-level associates who have the technical knowledge and skill set to work autonomously and take the lead where no one else step up. If you are entry- or junior-level, you're better off starting your career at a competitor where you're much more likely to receive formal training.
Cons
Those who are further removed from producing and retaining revenue haven't the first clue about what it takes to get one's job done here, resulting in a lot of failures when it comes to hiring the right people for the job and having realistic expectations as to job functions and performance. They will talk all day long about their in-house training, the fun social outings they have, how it's like one big family, etc...all to distract the associates from lack of real opportunities that would earn them promotions, salary increases and bonuses. This somewhat works for the younger demographic, not for others who have families to support. The worst thing about management here is they will say they are 'managing expectations' of the associates, just a phrase used to excuse the outright lying they do whenever they think it necessary. Worse than that is their expectation that supervisors repeat the same lies to their team, nevermind what that does for everyone's morale.