Don't apply even if desparate. - Call Centre Advisor John Lewis & Partners Employee Review

Very badly understaffed. Increasing workload, without hiring new people. Outsourcing to reap profits matters more than quality. No overtime available as they need to save money. Bad pay, £7.50 is not enough to survive in London. Having to come up with original lies to customers because I can't just tell them we don't have enough people to do the job, therefore we have to let you down, and when I say we will call tomorrow, I mean in 2 weeks. No training - it's sink or swim. No chance to climb up the ladder. People here have been doing the same job for 30 years. Managers who dismiss you every time you try to speak to them.