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      Senior Customer Success Manager - Senior Customer Success Manager Indeed Employee Review

      3.0
      Oct 16, 2025
      Senior customer success manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Book a business varries pto company lifestyle

      Cons

      Overall, a lot of people promoted too quickly. Lately there have been layoffs and a lot of cutbacks. From my former sales colleagues "people who were not let go, don't care like the people who were cut. and don't take their job seriously."

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      5.0
      Jun 16, 2026
      Software engineer
      Recommend
      CEO approval
      Business Outlook

      Pros

      Fully remote. One of the nicest teams/people that I’ve ever worked with. Great work life balance.

      Cons

      Constant reorgs and layoffs. Tight budget for promotions.

      4.0
      Jun 3, 2026
      Operations specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      I loved the talented people I worked with; I appreciated being appreciated; I loved helping employers hire; and I really thought this would be the company I retired from.

      Cons

      The company culture changed significantly after it became publicly traded; I didn't particularly care for how they handled layoffs; they didn't always act on the feedback they received; and they were slow to jump on the AI train.

      1
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