Management/teamwork/communication - Customer Service Representative Hertz Employee Review

2.0
Apr 8, 2025
Recommend
CEO approval
Business Outlook

Pros

Very active job, especiallyin the summer time. You meet people from all over the world. Starting pay is decent with a raise very 6 months for the first year and then yearly after. You'll get a multitude of good and bad experiences.

Cons

There is a huge lack of communication. No one is ever on the same page as one another. Yes things change but everyday it's the same thing being chabged. Employees get to do what they want when they want, so when it comes to having a good team you don't really have one. Your over worked and when you go out of your scope of work to help your team it goes unnoticed. They claim there is room for growth but feed you lies to make you do more but never promote you. When they need to hire more employees they don't. It's a disaster. Corporate should come check it out and do a few secret shops with out letting it be known. When they know your coming things run decent, but when they know they are off the radar it's a sliding slope of failure.

Explore other reviews about Hertz

5.0
Apr 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Great place to work in tandem with other professionals in your trade, always had a feeling of "family" working alongside my peers. We come together when times are tough, this is very rewarding,

Cons

The current economic and geopolitical spectrum have been proving a challenge to this industry as a whole, thankfully we are a resilient outfit with the best people at the helm.

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

It is possible to make a difference if you are determined enough. Many engineers work hard and most try.

Cons

The company has a ton of tech debt that it recognized, but is not being addressed. Management controls the time, scope and so quality is falling. The people they have hired lack fundamentals understanding of software development practices. The company often will make decisions to save small amounts of money with their facilities and tools they give to employees without understanding the opportunity cost that was lost. Overtime is required. You can't work here if you want to have a family or keep your family from hating you. Title inflation is real. Many people are actually performing one level down from their stated title and those that are not are only not failing due to putting in crazy hours. Middle management wont stickup for their people to ensure they are not burning out. They see it happening multiple times in front of them and they do nothing.

See reviews by: Helpful|Rating|Date|All