Pros
1) If you like overtime/they let you have overtime, it's time and a half per hour, which translates to a nice weekly paycheck. 2) You get to know the ins and outs of insurance companies per your personal knowledge 3) The team is an awesome group of people 4) The Branch Manager will actually help you and support you, but don't count on any other manager or corporate to care.
Cons
1) You better be willing to compromise your principals, otherwise you better get out. They say you'll make commission bonus.. if you can reach not one, but two impossible goals.. you see a tiny amount of something for bonus. In order to see that tiny amount, you have to use slimy sales tactics and pull money from innocent people. Honestly, you cannot reach these goals unless you slime around like they (upper management) wants. If you can do that and sleep fine, you'll do great. If you're not willing to live with that.. put in your 2 weeks and leave. $12.50/hour + ghost bonus wasn't worth it for me. 2) The day you are hired, you have a ticking clock that expires at the 1 year mark. At that time, you are either promoted or fired - you cannot stay as a Manager Trainee. If you don't meet the impossible sales goals by that time.. you won't be seeing the promotion side of that. 3) Horrible work/life balance. Easy chance of 7am-7pm days every day and if you're stuck with the weekend shifts.. it's not great. Chances are they'll be severely understaffed like every other location, and you will work weekends. And be the only one there. 4) You will do every job in the office, and many times are the only one in the office. This is what that looks like: multiple impatient people in the lobby, not enough cars for their reservations, having to make them wait as you go to the garage and clean the cars for them while answering the non-stop ringing phone with a customer on the other line saying they need to be picked up and you're the only employee there who can't leave with 945 other things happening all at once. That is every day. Do not count on corporate to put out applications to get more people in the office; they won't. 5) You need to have tough skin. The way Hertz makes you compromise your ethics creates lots of customer service problems. People get very, very angry. You need to be able to handle livid customers screaming at you while you're the only person there. If you have a good Branch Manager who is actually in the office, they will be the only ones to support you. No one else in the Hertz corp will care, and they will side with the customer no matter what happens so watch your six. I've seen many coworkers break down, cry, and light up in red from anger because of the situations we have to deal with. Some have just left in the middle of a shift.