Pros
Every other department is great, especially the UK/Irish call centre side. Canteen, on site doctor, generous 23 holiday days. Decent salary and a good bonus scheme for call centre agents. UK market is a delight to work, the financial and accountancy side of the building seems happy.
Cons
Please be advised that all negative sides of my review are specific to the Spanish market in the call centre, don't read the below if you're applying for a different department that is outside the call centre. Spanish market has the worst leadership I've ever had to encounter in my entire work life. Nepotism is rampant. Team leaders and mentors treat the employees very poorly if there is any nay-say voiced out loud. The language used by the Spanish team lead can be classified as rude sometimes. Any lateral or upwards progression is actively halted by the leadership, any additional work courses provided are also denied. Stay away from the Spanish market in the call centre of this place.