Do Not Work Here Ever! - Customer Service Associate Hertz Employee Review

1.0
Nov 20, 2012
Recommend
CEO approval
Business Outlook

Pros

There is nothing good about working at this company whatsoever!

Cons

I was a Hertz for three years! I was hired in the beginning as Monday to Friday 8am to 5pm and Saturday 8am to noon, full time hours. Then in one week the recession hit Canada then my hours drastically changed sometimes I would be called in for three hours of work. And yet the company requires you to have a vehicle. You actually spend more on your gas and maintance then making an actual salary. My Branch Manager took total advantage of me as well. I did not have even regular hours either. The fleet is so cheap that no one wants to drive Hyndai Accent, Nissan Sentra or Dodge Avenger. This company cuts costs whenever it can. They treat the managenment like gold and the employees like garbage! Every Saturday there would be no SUV's for my customer's reservations however my Branch Manager would be in a Chrevolet Surbon because he had a family. He left me for an entire month after only three months then blamed me for the bad sales afterwords. They were too cheap to hire a cleaner so I had to do it. I was the Acting Branch Manager anyway! He would rent to bad people and they would end up getting into car accidents. Who is going to pay $32 a day for full coverage on a rental anyway. No luxury vehicles only for six months. No selection of vehicles! No AWD cars, only ones that got stuck in the winter time. Terrible customers that will do and say anything for a discount. Bad survey's were the norm. Yet everyone would ask for a discount! It was simply the worst job that I ever had in my entire life. My last month there I brought in $49,000 in revenue and still no thanks either. Now the location went downhill since I resigned it's no longer open on Saturday! Anything to save money for this company! So much high turnover! Cars were not even cleaned well at the airport which lead to complaints from customers. I worked countless hours of overtime that I was never paid for as well. Cars were rented out with bald tires because the company could not afford new ones!

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5.0
Jan 18, 2026
Recommend
CEO approval
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Pros

No micromagement , You earn incentives when customers forget to fill the gas , also when the car was damaged and they accept to pay , managers are nice , deal with Karen and difficult customers sometimes , rush hours where there is no room for cars but it is worth it

Cons

Fluctuate schedule you might work middle shift today , tomorrow you work early morning shift like 5AM and next day you work closing shift 1 to 9 PM. It is just bad for me because I just experienced personal household problem so I have only one car in the household so I had to leave

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

It is possible to make a difference if you are determined enough. Many engineers work hard and most try.

Cons

The company has a ton of tech debt that it recognized, but is not being addressed. Management controls the time, scope and so quality is falling. The people they have hired lack fundamentals understanding of software development practices. The company often will make decisions to save small amounts of money with their facilities and tools they give to employees without understanding the opportunity cost that was lost. Overtime is required. You can't work here if you want to have a family or keep your family from hating you. Title inflation is real. Many people are actually performing one level down from their stated title and those that are not are only not failing due to putting in crazy hours. Middle management wont stickup for their people to ensure they are not burning out. They see it happening multiple times in front of them and they do nothing.

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