Not what I expected - Customer Service Representative Hertz Employee Review

1.0
Sep 24, 2012
Recommend
CEO approval
Business Outlook

Pros

-The job itself is fairly easy -Good discount on cars -Working at the airport you meet some interesting people

Cons

-There is no work/life balance. You'll be scheduled for 40 hours off the bat, but then they'll tack on 4 extra hours to almost every day you're scheduled and force you to come in for 8 hours on your days off. I haven't had a day off in over a month and work 70+ hours every week. -The sales goals are extremely unrealistic and are hit by 20% or less of employees on a monthly basis -The managers are unforgiving when making the schedule and do not seem to care if you have any personal events going on -Your job is constantly being threatened by the managers. Their idea of motivation is to let you know you'll be in the unemployment line if you don't step it up. There's no positive reinforcement to speak of, and you're never, EVER congratulated for doing a good job.

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5.0
Jan 9, 2026
Recommend
CEO approval
Business Outlook

Pros

Replies quickly fo all communications

Cons

Not at this time as I am on-boarding

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

It is possible to make a difference if you are determined enough. Many engineers work hard and most try.

Cons

The company has a ton of tech debt that it recognized, but is not being addressed. Management controls the time, scope and so quality is falling. The people they have hired lack fundamentals understanding of software development practices. The company often will make decisions to save small amounts of money with their facilities and tools they give to employees without understanding the opportunity cost that was lost. Overtime is required. You can't work here if you want to have a family or keep your family from hating you. Title inflation is real. Many people are actually performing one level down from their stated title and those that are not are only not failing due to putting in crazy hours. Middle management wont stickup for their people to ensure they are not burning out. They see it happening multiple times in front of them and they do nothing.

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