Hello Hertz, Goodbye Life - Customer Service Representative Hertz Employee Review

1.0
Sep 10, 2012
Recommend
CEO approval
Business Outlook

Pros

-good discount on cars -weekly paychecks

Cons

-big paychecks are because you will be doing so much overtime (nights, weekends AND holidays) you no longer have a life, way too much mandatory overtime, you'll be lucky if you get a day off every 2-3 weeks -management really doesn't care about employees -communication between management and employees is terrible -training was not long enough or thorough enough, management had senior employees train new hires, then expected new hires to turn around and immediately train other new hires in same week -employees spend too much time gossiping and sabotaging each other and not enough time doing their jobs -turnover is high and everything is seniority based, but with the turnover it takes YEARS to achieve seniority where you won't be doing AT LEAST 60 hours a week. (I generally do around 75) -the sales manager is in everyones business and hinders other managers abilities to do their jobs properly, also constantly changing sales strategies but not communicating it to all staff, then reprimanding staff for not doing something when it was never communicated they should do it -Pretty much impossible to maintain relationships or go to school with this job since you will be working there 12+ hours a day 7 days a week

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5.0
Jan 18, 2026
Recommend
CEO approval
Business Outlook

Pros

No micromagement , You earn incentives when customers forget to fill the gas , also when the car was damaged and they accept to pay , managers are nice , deal with Karen and difficult customers sometimes , rush hours where there is no room for cars but it is worth it

Cons

Fluctuate schedule you might work middle shift today , tomorrow you work early morning shift like 5AM and next day you work closing shift 1 to 9 PM. It is just bad for me because I just experienced personal household problem so I have only one car in the household so I had to leave

2.0
Jun 22, 2026
Recommend
CEO approval
Business Outlook

Pros

It is possible to make a difference if you are determined enough. Many engineers work hard and most try.

Cons

The company has a ton of tech debt that it recognized, but is not being addressed. Management controls the time, scope and so quality is falling. The people they have hired lack fundamentals understanding of software development practices. The company often will make decisions to save small amounts of money with their facilities and tools they give to employees without understanding the opportunity cost that was lost. Overtime is required. You can't work here if you want to have a family or keep your family from hating you. Title inflation is real. Many people are actually performing one level down from their stated title and those that are not are only not failing due to putting in crazy hours. Middle management wont stickup for their people to ensure they are not burning out. They see it happening multiple times in front of them and they do nothing.

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