A lot of stick and very little carrot - Recruitment Consultant Hays Employee Review

1.0
Dec 7, 2016
Recommend
CEO approval
Business Outlook

Pros

Training at the beginning was excellent, 2 week long trips in London If you're willing to act like a robot and take stick constantly there is clear career progression

Cons

Management is autocratic, and holds very old fashioned views on recruitment methodology. Extremely KPI driven, obsessed with call numbers Claim to support, but really just berate staff who aren't doing well Salaries and commission structure terrible compared to other recruitment companies No flexibility on anything Top heavy structure - Directors everywhere who don't appear to do a lot Expected to work late and start early - appearing to be working is valued higher than actual work

avatar
Hays Response
9y
As you've taken the time to share your thoughts, allow me to provide you with some information relating to your 'cons';. Management is autocratic, and holds very old fashioned views on recruitment methodology - I've never heard of our culture being described as autocratic or old fashioned. I've personally spent time in the Brighton office and find all levels of operations to be collaborative and forward thinking. Extremely KPI driven, obsessed with call numbers - We are a performance driven business with expectations attached to KPIs and generally speaking, if you're performing well, your KPI numbers will not be challenged. If you're not performing well we will ask why targets have not been met. This is normal in all sales cultures. Claim to support, but really just berate staff who aren't doing well - Again, I have never seen this approach in any of our offices but if you feel you personally experienced this I would suggest you and I speak and I would need further information to support this claim. Salaries and commission structure terrible compared to other recruitment companies - I disagree. Our salaries are competitive and our commission structure is one of the best on the market in large scale recruitment companies. Granted, boutique agencies will offer a higher % of commission but with that comes limited brand exposure when trying to develop business. No flexibility on anything - I'd suggest giving me more detail on this point - Are you referring to hours of work, locations, annual leave, benefits? Top heavy structure. Directors everywhere who don't appear to do a lot - I believe there are only 3 directors in Brighton and they run the entire business. I do not think this is top heavy. To add, our directors (bar 1) are all fee earning so they are certainly doing work. Expected to work late and start early. Appearing to be working is valued higher than actual work - Our standard working hours are 8.30am to 6pm. This is neither late or early in the grand scheme of the world of work. I trust the above has put things into perspective for you however should you wish to discuss this further please contact me on 0203 465 0202. Thank you & all the best.

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5.0
Jan 23, 2026
Anonymous employee
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Pros

They have helped me land 2 contract, work quickly and are kind

Cons

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4.0
May 26, 2026
Recommend
CEO approval
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Pros

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Cons

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