Pros
I loved working for a luxury food services company at first. I had a great team of employees who truly cared about our customers. The products are high quality and taste delicious.
Cons
In 2011 Harry and David changed its business strategy and became less customer focused. The company pushed out everyone who had been with the company over 15 years, which is not how you reward loyalty. I was only with the company two years. The company them demoted assistant manager and asked the keyholders to reapply for their own jobs or to ask someone to quit. The keyholders who were left were demoted to 20 hours a week so we couldn't qualify for benefits. The company changed packaging so that they could charge more for smaller amounts of product inside nicer packaging. People quit left and right and the company lost its top talent. Someone I knew from the company was forced to work 38 days in a row (9+ hours a day) because the district manager refused to hire any help. As soon as the person took a sick leave, the district manager immediately hired two employees.