After the merger with UASC it got even worse - Import Coordinator/Customer Service Hapag-Lloyd Employee Review

2.0
Feb 27, 2018
Recommend
CEO approval
Business Outlook

Pros

- The people: You become friends with them, enjoy working with them, talking with them, and they really make the job bearable - Paid sick days are no longer counted against you as long as you're not abusing it, but more people are taking "sick" days now because work is just stressful and overwhelming and sometimes you need to have a day to yourself; so this can be a pro and con - The office tries to boost morale with quarterly catered lunches, raffles, potlucks, and an occasional event outside of work - We do get a bonus once a year

Cons

- understaffed so work becomes overwhelming - office morale is low and tensions are high - no one cares anymore, people just do the bare minimum and leave right when work is over, there is no more dedication or hard work - there is a high turnover rate in this industry, but with Hapag Lloyd they are understaffed but HQ will not approve more employees because they don't think it is necessary - I don't think HQ or level 1-3 management has any idea how bad office morale is or how stressful and overwhelming work is - after the merger with UASC the new way with HLAG was horrible, the process and structure was terrible and the way they run their ops is inefficient.

Explore other reviews about Hapag-Lloyd

5.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Good internship program, talks from different teams ensure that you become familiar with the shipping industry and how the company works. The people there are great. They love working there. Interns have scheduled meetings with senior leadership. Senior leadership is super easy to talk to and comfortable to be around.

Cons

It depends on the team, but some interns did not have a project/assignment ready for them to work on at the start.

2.0
Jun 2, 2026
Recommend
CEO approval
Business Outlook

Pros

Work/Life Balance Competitive Pay Motivating Bonus Structure

Cons

Ineffective Management Lack of Trust in Management Nepotism High Turnover Low Morale

See reviews by: Helpful|Rating|Date|All