Pros
Decent pay, good hours, fairly simple tasks, some hybrid flexibility.
Cons
Constant micromanaging of performance and KPIs. Performance is posted to the entire department with each error highlighted, be it minor or major. I was actively discourage from asking for help, or questions if I was unsure about an aspect of the job. Myself and my cohort were also actively discouraged from speaking or communicating with one another. This bred more competition and animosity between some employees in tandem with the constant focus on KPIs and comparing scores. Contract-to-hire was on a case-by-case basis and was said to be performance based as well as seniority based. This didn't always track as managers would be inclined to favoritism and certain employees would get fast-tracked or left behind their initial hire groups without explanation. Terrible first responder system for medical emergencies and education to employees on how to handle it (which occurred frequently).