Avoid working here at all costs. - Call Centre Agent Group 1 Automotive Employee Review

1.0
Mar 30, 2023
Recommend
CEO approval
Business Outlook

Pros

I struggle to find any. They pay you on time?

Cons

Extremely poor management, inexperienced call centre manager blames HR for most disputes. Company feels extremely corrupt, HR department are anything but impartial. Some team leaders seem predatory especially over younger women, referring to them as “my favourite” and allowing them to get away with things others won’t. Bonus structure is a joke. Based off of a finger in the air prediction and a poor staffing forecast resulting in unobtainable targets. Hours are extremely long and monotonous. The company shouts about their values but hardly factors them into decision making - it’s just a bunch of buzz words and saying the right thing. If you can work anywhere else - do so.

Explore other reviews about Group 1 Automotive

5.0
May 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Able to work from home, able to qualify for a monthly bonus, Sunday off

Cons

Only see DEI hires promoted within department, needs department leadership change and more professional training

1.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

There are unfortunately no pros of being a technician at this corporation when compared to other OEM dealers.

Cons

Group1 is a publicly traded company, this means they are only concerned with their bottom line. High paying jobs are funneled to low pay techs in order to bump up effective labor rate. When the stock price goes down they terminate people. There are an intense number of corporate policies and rules that you would not otherwise find elsewhere, that make your life as a technician harder, these policies are also set by people with 0 experience in the field. Everybody is paid just enough to survive, I have seen multiple techs with families that need to have a roommate to get by. There are so many terrible policies that all of the good technicians ultimately left for the most part. This company is just as bad if not worse than automation or lithia. Company advertises a 4 day work week an then makes you work 5-6. DO NOT WORK FOR GROUP 1

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