Pros
Independence in your workflow once you know what you’re doing, you can run your bay how you want.
Cons
Service advisors are extremely weak, often lacking Mercedes knowledge, causing bad write ups, duplicate concerns, and wasted time. • Corporate forces MPI videos, which means technicians are now doing the advisor’s job of selling the hard parts and repairs adding pressure and taking time away from actual fixing. • Dispatching can be inconsistent or unfair, with better jobs going to certain techs. • Very little appreciation from management, even when you handle complex work. • High expectations with low support — techs are expected to resolve issues regardless of advisor errors. • Work culture is numbers driven, not technician focused, which causes burnout. • Advisors often give incorrect or incomplete information to customers, and techs deal with the fallout. • Poor work life balance during heavy weeks, especially when chasing hours to make up for slow times.