Terrible environment and leadership. Work here if you don’t value your mental health. - Customer Service Representative Fiserv Employee Review

1.0
Dec 3, 2024
Recommend
CEO approval
Business Outlook

Pros

Cafeteria, Training is decent, PTO front-loaded, not much else

Cons

Insanely busy with unreasonable expectations, leadership was condescending and unhelpful, customers are incredibly abusive. When Covid first started, there were employees with the virus, and the company sent people home for 2 weeks but didn’t even clean the area before we were required to return. Employee retention was so bad that they couldn’t keep us staffed, so overtime was required. Required to work most holidays. HR treated us like we were always a bother and didn’t want to deal with us or help. Several instances of mine and other coworkers pay being incorrect, and having to fight tooth and nail to be compensated for the errors. Almost no opportunities to move up, and they hire leadership from outside of the company instead of promoting people.

Explore other reviews about Fiserv

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

Great team atmosphere, bonus, pay

Cons

Long work hours at times

4.0
Oct 2, 2021
Recommend
CEO approval
Business Outlook

Pros

Pay is decent, great team mates

Cons

New CEO is ravaging the company from inside out. Layoffs, frozen job postings, and revoking all WFH privileges.

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